Return Policy

Thank you for shopping at Vern Eide Honda! We take pride in providing high-quality products and exceptional customer service. However, we understand that there may be instances when you need to return or exchange an item. Please read our Returns Policy below to understand the guidelines and procedures for returning or exchanging a product.

Eligibility for Returns and Exchanges:

1.1 Unused and Uninstalled Products:

We accept returns and exchanges for unused and uninstalled products within 30 days of the original purchase date. The item must be in its original condition, with all accessories, tags, and packaging intact.

1.2 Defective or Damaged Products:

If you receive a defective or damaged product, please contact our customer service team immediately. We will assist you in returning or exchanging the item promptly.

Non-Returnable and Non-Exchangeable Items:

The following items are non-returnable and non-exchangeable unless they arrive damaged or defective:

Special orders or customized products
Products that have been used, installed, or modified
Electronic items, including but not limited to audio systems, navigation systems, and security systems, unless they are defective or damaged upon arrival
Please note that any labor charges, such as installation fees, are non-refundable.

Return Process:

To initiate a return or exchange, please follow these steps:

3.1 Contact Our Customer Service:

Before returning an item, contact our customer service team either by phone or email. Provide them with your order details, including the reason for the return or exchange. Our representatives will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.

3.2 Packaging and Shipping:

Pack the item securely in its original packaging, along with all accessories, tags, and manuals. Include a copy of your purchase invoice and the RMA number. Ship the package to the address provided by our customer service team. Please note that the shipping cost for returns or exchanges is the responsibility of the customer, unless the item is defective or damaged.

3.3 Inspection and Refund/Exchange:

Once we receive the returned item, our team will inspect it to ensure it meets our return policy requirements. If the item passes inspection, we will process your refund or exchange within [X] business days. Refunds will be issued to the original payment method used during the purchase. Exchanges will be processed based on the availability of the desired item.

Warranty Information:

Products covered under manufacturer warranties are subject to the terms and conditions specified by the manufacturer. Please refer to the warranty documentation included with the product for further details.

Contact Us:

If you have any questions or need further assistance regarding our Returns Policy, please contact our customer service team:

Contact Us

Please note that our Returns Policy is subject to change without prior notice. We recommend checking this page regularly for any updates.

Thank you for choosing Vern Eide. We appreciate your business and strive to ensure your shopping experience is pleasant and hassle-free.